If you’re considering upgrading to Rotimatic NEXT, you might have questions about how your existing warranty will be handled. This guide provides clear answers to the most common questions regarding warranty transfers, refunds, and extended coverage options.
1. Can I Transfer My Existing Warranty to Rotimatic NEXT?
Your existing warranty cannot be transferred directly, but we have an exclusive offer for upgrading customers:
Once you return your current machine, you will receive a discount code equivalent to the value of your remaining warranty period.
You can apply this discount toward the purchase of a new warranty plan for your Rotimatic NEXT.
This ensures that you don’t lose the value of your original warranty and can continue protecting your new machine.
Example: If you have 8 months of warranty left (valued at $X), you will receive a discount code for that amount to use on a new Rotimatic NEXT warranty.
2. What Happens to My Warranty If I Upgrade from Rotimatic Plus to Rotimatic NEXT?
Your Rotimatic Plus warranty cannot be transferred to Rotimatic NEXT.
Instead, we will provide a discount code equivalent to the remaining warranty value.
You can use this discount toward purchasing a new warranty for Rotimatic NEXT, ensuring your new machine is protected.
Example: If you have 6 months of warranty remaining (valued at $X), you will receive a discount code for that amount.
3. I bought the Rotimatic Combo, which includes a 2-year extended warranty. If I upgrade, will I still get a full 3-year warranty?
When upgrading, your existing warranty will not transfer.
Instead, you will receive a discount code equivalent to your remaining warranty value.
This discount can be applied toward purchasing a new extended warranty for Rotimatic NEXT.
To enjoy a full 3-year warranty, you will need to purchase an extended warranty plan for Rotimatic NEXT.
4. How do you calculate the refund for my unused warranty?
Your remaining warranty value is calculated on a pro-rata basis, meaning:
We determine how much time is left on your warranty when you upgrade.
The unused portion of the warranty is converted into a discount.
You can apply this discount toward purchasing a new Rotimatic NEXT warranty.
Example Calculation:
If you purchased a 1-year extended warranty for $199 and have 6 months left, your discount will be $99.50 (50% of the original cost).
For Customers Within the 30-Day Trial Period:
If you are within 30 days of purchase, a $200 upgrade cost applies when switching to Rotimatic NEXT.
Why Do We Offer a Warranty Discount Instead of a Direct Transfer?
We want to ensure that you get the full value of your original warranty investment while upgrading to a new machine with updated policies. Instead of transferring your warranty, we provide a flexible discount system so that you can purchase a new warranty plan tailored for Rotimatic NEXT. This approach ensures:
Fairness and transparency in warranty coverage.
Continuous protection for your new machine.
Full utilization of your remaining warranty value.
Final Thoughts:
Upgrading to Rotimatic NEXT is a seamless process, and we ensure that your previous warranty investment is not lost. With our warranty discount policy, you can secure your new machine with extended coverage while making the most of your existing warranty value.
For any further questions, feel free to reach out to our customer support team. We’re happy to assist you in making your transition to Rotimatic NEXT as smooth as possible!