Introduction
If you're looking to upgrade to Rotimatic NEXT, this guide provides details on the exchange program, eligibility, and how to process your return.
1. Is it possible to exchange my current Rotimatic for Rotimatic NEXT? What are the costs and requirements?
Yes! We are offering a USD 150 discount when you exchange your current Rotimatic for Rotimatic NEXT.
This program allows you to upgrade to the latest technology while also supporting environmental sustainability by reducing e-waste.
2. My machine is out of warranty. Can I still exchange it for Rotimatic NEXT?
Yes, any Rotimatic machine—functional or non-functional—can be exchanged for the upgrade.
3. Do we process the exchange as soon as the order is placed, or do we wait until the customer receives Rotimatic NEXT?
We first deliver Rotimatic NEXT to the customer.
Once received, we process the return label and initiate the return of their old machine.
4. Is it okay if the customer chooses to avail of the exchange discount and returns a non-functional Rotimatic machine?
Yes! Customers can exchange any machine, regardless of its condition.
5. Can we provide an upgrade offer to a customer with an escalated out-of-warranty case?
Yes, we can offer the upgrade to escalated OOW customers.
6. I have unopened Rotimatic accessories. Can I return them for a refund if I order Rotimatic NEXT?
Yes, unopened accessories can be returned for a refund.
Customers should coordinate with the logistics team and confirm their Rotimatic NEXT order before processing the return.
7. How Do I Ship My Existing Rotimatic Machine for the Exchange?
Step-by-Step Guide:
Once you receive your Rotimatic NEXT, carefully pack your existing Rotimatic in its original box.
Use bubble wrap or protective material to ensure safe transit.
You will receive a prepaid shipping label via email. Simply:
Print the label
Securely attach it to the box
Drop off the package at the nearest [shipping carrier] location
Important Notes:
Clean the machine before shipping to ensure it’s in an acceptable condition.
Keep your tracking number for reference until the return is complete.
Final Thoughts:
The Rotimatic Exchange Program is a great way to upgrade to Rotimatic NEXT at a discount while promoting sustainability. If you have additional questions or need assistance with the exchange process, feel free to contact customer support!