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Our engineer will review the machine status by remotely accessing your machine.

Simultaneously machine's warranty status is also checked.

Based on the issue reported (software/hardware), troubleshooting will be done.

 If an issue cannot be fixed remotely and the machine needs to be replaced, we will do the needful as per our warranty policy - https://rotimatic.com/pages/extended-warranty-policy

The team will keep you posted on the following steps of return & replacement