Here are the six steps for repair and replacement:

  1. Reach us via Live Chat on the Rotimatic™ mobile app or email us at [email protected] with your order number.
  2. We will contact you to check if it’s a software failure (in which case, we’ll fix it remotely) or a hardware failure (in which case, we’ll repair or replace your Rotimatic™).
  3. We will send you a Return label in 24-48 hours.
  4. Print the label and pack your Rotimatic™ in the original box. Call the Courier service as stated by us to arrange for pickup.
  5. Once your unit is picked up, we will send a replacement unit via express delivery.
  6. You’ll receive your new Rotimatic™ within 7-10 days.
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