How our repair and replacement works :
- Reach us via Live Chat on the Rotimatic™ mobile app or email us at [email protected]
- Our engineer will review the machine status by remotely accessing your machine.
- Simultaneously machine's warranty status is also checked.
- Based on the issue reported (software/hardware), troubleshooting will be done.
- If issue cannot be fixed remotely and machine needs to be replaced , we will do the needful as per our warranty policy - https://rotimatic.com/Warranty-policy/
- Team will keep you posted on the following steps of return & replacement