Every Rotimatic comes with one year of complete hardware and software coverage within the warranty period. With RotimaticCare+ or Extend (for USA) you can extend your warranty coverage so you can continue enjoying your Rotimatic worry-free.
With RotimaticCare+ you can enjoy,
Hardware coverage with service at your doorstep:
Covers repairs and replacements for all hardware defects.
Product with hardware issue will either be repaired or replaced.
Free pickup and delivery at your doorstep.
User installable parts are not covered under warranty : Storage containers (flour, water and oil), kneading parts, cleaning kit, kicker, front door and power chord.
Software support with Remote troubleshooting:
Swift troubleshooting of software issues via Cloud by experts, almost instantly, at the comfort of your home.
24 X 7 access to our tech experts via Chat through the App.
Request a video call with our technical experts via Rotimatic App.
Speak to our support agents with a callback appointment.
International coverage so you move worry-free:
International coverage with full support provided in countries we currently serve.
Entitled to a one-time exchange of original product with a refurbished product in the event of reallocation to a country currently served by the company, to comply with different voltage requirements.
In case of an exchange due to reallocation, a shipping & handling fee of USD 199 will apply (Refer Term of Sale - https://rotimatic.com/general-terms-of-sales/)
With Extend you are covered for:
Fast and free product replacements
Normal wear-and-tear and mechanical failures
Power surges and electrical failures