Let’s try these one by one to identify the issue:
Check that mobile data is off and your phone is connected to your home Wi-Fi
Verify that you’ve entered your Wi-Fi name and password correctly.
Ensure that you are connecting to a 2.4 GHz Wi-Fi network only. Rotimatic™ doesn’t support 5 GHz network at the moment.
Check that your Rotimatic™ is within 5 meters of your home Wi-Fi router. If it’s not, please move your Rotimatic™ closer to the router for a stronger Wi-Fi signal.
If you’re still unable to connect to Wi-Fi, please follow the steps in the videos below.
If you are an iOS user:
Dark mode of the phone should be off.
There should not be any special character present in wifi name and password.
Update it to iOS 13.3. or higher
Update Rotimatic app to 1.6.6 or higher
Enable "location services" for this app.
The Cellular data and Bluetooth are turned off.
If you are an Android user:
If the issue persists, uninstall and then download the Rotimatic™ mobile app again. Feel free to contact our chat support 24/7 via the Rotimatic™ mobile app.